Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the services of Jet Set Adventures Travel Agency ("Jet Set Adventures," "we," "us," or "our"), a travel agency based in Maryland, United States. By requesting a quote, making a booking, or paying a deposit, you accept these Terms on behalf of yourself and every traveler in your party.

1. Our Role: Agent, Not Principal

Jet Set Adventures acts solely as a booking agent for independent third-party suppliers — including airlines, hotels, resorts, cruise lines, tour operators, destination management companies, rail carriers, transfer and excursion operators, car rental companies, and insurers.

We do not own, manage, operate, control, or supervise any of these suppliers, their staff, their vehicles, their vessels, their properties, or their activities. Your contract for the actual travel services is with the supplier, not with us, and is governed by that supplier's own terms and conditions.

We are responsible for exercising reasonable care in the arrangements we make on your behalf. We are not responsible for the acts, errors, omissions, negligence, delays, cancellations, overbooking, service quality, safety practices, insolvency, or breach of contract of any supplier, or for any injury, death, property damage, loss, or expense arising from them.

Where we can serve you. We are based in Maryland. California, Florida, Hawaii, Iowa, and Washington each require sellers of travel to register with the state before selling travel to their residents. We are not registered in those states and do not accept bookings from residents of California, Florida, Hawaii, Iowa, or Washington. This is a restriction on where our clients reside, not on where we can send you — we plan travel to destinations worldwide.

2. Booking Process

• Quotes are estimates. Prices, availability, and inclusions are not guaranteed until a booking is confirmed and the required deposit is received. Quoted fares and rates can change or sell out without notice.
• Confirmation. A booking exists only when we issue a written confirmation and the supplier has accepted it. Verbal discussions do not create a booking.
• Review your documents. You must review every confirmation, invoice, and itinerary immediately on receipt and notify us of any error within 24 hours. Errors reported after that may be impossible to correct or may incur supplier change fees, which are your responsibility.
• Authority to book. The person making a booking represents that they are at least 18, are authorized to act for every traveler in the party, and accept these Terms on their behalf.

3. Accuracy of Traveler Information

4. Prices & Payment

• Deposits. A deposit is required to confirm most bookings. Deposit amounts and due dates are set by the supplier and stated on your invoice.
• Final payment. Due by the date on your invoice. Missing a final payment date typically results in automatic cancellation by the supplier and forfeiture of the deposit. We send reminders as a courtesy, but meeting the deadline is your responsibility.
• Price increases. Suppliers may impose fuel surcharges, tax and fee increases, or currency adjustments after booking. Where a supplier's terms permit this, the increase is payable by you.
• Taxes and fees. Quoted prices may exclude resort fees, tourist or city taxes, port charges, departure taxes, visa fees, baggage fees, gratuities, and other charges collected locally.
• Payment methods. We accept the methods stated on your invoice. Never send full payment card details by email or text message.
• Chargebacks. You agree to contact us to resolve any billing concern before initiating a chargeback. Chargebacks for services properly booked and delivered, or for supplier-imposed penalties correctly applied, may be disputed and may result in recovery of our costs.

5. Our Service Fees

We may charge professional planning, consultation, research, booking, or change fees, disclosed to you before they are incurred. Service fees compensate our time and expertise and are non-refundable once work has begun, including where a trip is later cancelled, changed, or disrupted for any reason, and regardless of whether the supplier issues a refund. Service fees are separate from, and in addition to, any supplier cancellation penalty.

6. Supplier Terms Govern

Every booking is subject to the terms, conditions, and contracts of carriage of the supplier providing it — including their rules on payment, changes, cancellation, refunds, baggage, liability limits, age restrictions, and dispute resolution. Those terms are binding on you, may limit or exclude the supplier's liability, and take precedence over any general description we provide. We will make supplier terms available to you or tell you where to find them; it is your responsibility to read them before paying.

International carriage is additionally subject to the Warsaw and Montreal Conventions, which limit air carrier liability for death, injury, delay, and baggage.

7. Changes & Cancellations

• All change and cancellation requests must be made in writing to us. They take effect only when the supplier confirms them, not when you send them.
• Change and cancellation penalties are set by the supplier and can reach 100% of the trip cost, often beginning well before departure. Many airline tickets are non-refundable from the moment of issue.
• Our service fees under Section 5 apply in addition to supplier penalties.
• Requests made outside our business hours are processed on the next business day. For urgent changes within 24 hours of departure, contact the supplier or airline directly — we may not be able to act in time.
• Suppliers may change schedules, itineraries, ships, aircraft, hotels, or excursions. We will notify you of changes we are told about, but we do not control them and are not liable for them.

8. Refunds & Credits

Refunds are governed entirely by supplier terms. Where a refund is due, we can only forward what the supplier actually releases to us, and only after we receive it — commonly 60 to 120 days, sometimes longer. We do not advance refunds from our own funds and are not responsible for supplier delays.

Some suppliers issue future travel credits rather than cash refunds. Credits carry their own expiration dates, transfer restrictions, and conditions set by the supplier. We are not responsible for credits that expire unused.

9. Passports, Visas & Entry Requirements

• Passport validity. Many countries require at least six months' validity beyond your return date and blank pages for stamps. Check yours now, not later.
• Visas and authorizations. Visas, electronic travel authorizations, and transit visas are your responsibility to obtain, including for connecting countries you only pass through.
• Citizenship matters. Requirements differ by nationality. If any traveler is not a U.S. citizen, or holds dual nationality, they must confirm requirements with the relevant consulates.
• Name matching. The name on your ticket must match your passport exactly. See Section 3.
• Denied boarding or entry. If you are denied boarding, transit, or entry for missing or invalid documentation, you are not entitled to a refund, and any resulting costs are yours.

Consult travel.state.gov and the relevant embassy or consulate for authoritative, current requirements.

10. Health, Accessibility & Fitness to Travel

• Health requirements. Vaccination, testing, and health documentation requirements are set by destinations and suppliers and change frequently. Consult your physician and the CDC travel health pages. We do not provide medical advice.
• Fitness to travel. You are responsible for assessing whether you are medically fit for the itinerary, including altitude, heat, physical activity levels, remoteness, and distance from medical care.
• Accessibility. Tell us about mobility, medical, or accessibility needs at the time of booking. We will pass requests to suppliers, but we cannot guarantee that any supplier will accommodate them, and accessibility standards vary widely outside the United States. Older properties, ships, and historic sites abroad are frequently not accessible.
• Pregnancy. Airlines and cruise lines impose gestational age limits, commonly refusing carriage after 24–28 weeks. Check before booking.
• Medications. Some prescription medications are restricted or illegal in certain countries. Verify before you travel and carry documentation.

11. Travel Insurance

We are not licensed to sell, solicit, or negotiate insurance, and we do not act as an insurance producer or broker. We do not recommend specific policies, compare coverage on your behalf, or advise which policy is right for you. Any travel protection you buy is purchased directly from a licensed insurance provider of your choosing, or from a supplier offering its own protection plan as part of your booking — in either case the transaction is between you and that provider, not with us. We are not the insurer, we do not underwrite or adjudicate claims, and we do not guarantee that any particular claim will be paid. Coverage, exclusions, and limits are determined solely by the policy documents, which you should read before purchasing.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, JET SET ADVENTURES AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST ENJOYMENT, LOST TIME, OR EMOTIONAL DISTRESS, ARISING OUT OF OR RELATING TO YOUR TRAVEL ARRANGEMENTS.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE TOTAL SERVICE FEES YOU PAID DIRECTLY TO JET SET ADVENTURES FOR THE BOOKING GIVING RISE TO THE CLAIM, EXCLUDING AMOUNTS PAID TO OR COLLECTED ON BEHALF OF SUPPLIERS. This limitation does not apply to liability that cannot be excluded by law, including our own gross negligence or willful misconduct.

We are not liable for: supplier acts, omissions, or negligence; accident, injury, illness, or death occurring during travel; delays, cancellations, missed connections, or schedule changes; lost, damaged, or delayed baggage; theft or property loss; overbooking; strikes or labor disputes; weather, natural disasters, or acts of God; war, terrorism, civil unrest, or government action; epidemics or pandemics; border closures or entry denial; local law enforcement action; or the quality, safety, cleanliness, or suitability of any accommodation, vessel, vehicle, or activity.

13. Supplier Default or Insolvency

If a supplier ceases operations, becomes insolvent, or fails to deliver, we are not liable for refunding money paid to that supplier and cannot guarantee recovery. Your protections may include supplier bonding, credit card chargeback rights, and travel insurance with supplier-default coverage. Paying by credit card rather than cash, check, or bank transfer materially improves your ability to recover funds, and we recommend it for that reason.

14. Force Majeure & Travel Advisories

We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, severe weather, fire, flood, earthquake, volcanic activity, epidemic or pandemic, war, terrorism, civil unrest, strikes, government action, border or airspace closures, airline or hotel insolvency, cyberattack, or utility and communications failure.

Travel advisories are issued by the U.S. Department of State and the CDC and are your responsibility to review. Booking travel to a destination under an advisory is your decision, made at your own risk, and does not create a right to cancel without penalty unless the supplier's terms or your insurance policy provide one.

15. Traveler Conduct

You are responsible for your own conduct and that of everyone in your party, including minors. Suppliers may refuse service, remove a traveler, or deny boarding for disruptive, unsafe, intoxicated, or unlawful behavior, or for violating their policies — without refund and at the traveler's own cost for repatriation. You are responsible for complying with the laws and customs of every country you visit, which may differ substantially from those of the United States. You are liable for damage you cause to supplier property.

16. Minors & Family Bookings

• Travelers under 18 must be accompanied by a parent, legal guardian, or authorized adult unless the supplier operates a formal unaccompanied minor program, which carries its own fees and rules.
• A minor traveling internationally with one parent or with a non-parent may need a notarized consent letter from the absent parent or parents. Requirements are set by airlines and destination countries and are your responsibility to satisfy.
• Minors require their own passports for international travel; children cannot travel on a parent's passport.
• Hotels, cruise lines, resorts, and activity operators set their own minimum age, supervision, and occupancy rules, which we will convey but do not control.
• The adult making the booking accepts these Terms on behalf of all minors in the party and is financially responsible for them.

17. Text Messaging Terms

• By providing your mobile number and opting in, you consent to receive recurring automated transactional and, where separately consented, marketing text messages from Jet Set Adventures.
• Consent to marketing texts is not a condition of booking travel.
• Message frequency varies — trip-related messages depend on your itinerary; marketing messages are typically up to 2–6 per month.
• Message and data rates may apply. International roaming charges may apply while traveling abroad.
• Reply STOP to opt out or HELP for help. Note that opting out may mean missing time-sensitive flight and itinerary alerts.
• Carriers are not liable for delayed or undelivered messages.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

18. Disclaimers & Indemnification

OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Descriptions, photographs, ratings, and content supplied by third parties are their representations, not ours, and we do not warrant their accuracy. Star ratings are not standardized internationally.

You agree to indemnify and hold harmless Jet Set Adventures and its owners, employees, and contractors from any claim, loss, liability, or expense (including reasonable attorneys' fees) arising from: information you provided that was inaccurate or incomplete; your failure to obtain required travel documents; your violation of any law or supplier policy; your conduct or that of anyone in your party; or your breach of these Terms.

19. Dispute Resolution

19.1 Informal resolution first. Before filing any claim, contact us in writing describing the dispute and your proposed resolution, and allow thirty (30) days to resolve it.

19.2 Binding arbitration. If that fails, any dispute arising out of or relating to these Terms or our services will be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, seated in the State of Maryland, and conducted in English. Judgment on the award may be entered in any court of competent jurisdiction.

19.3 Class action waiver. ALL CLAIMS MUST BE BROUGHT INDIVIDUALLY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. If this waiver is unenforceable, this Section 19 is void in its entirety.

19.4 Exceptions. Either party may bring an individual action in small claims court.

19.5 Claims against suppliers. This Section governs disputes with us. Claims against an airline, hotel, cruise line, or tour operator are governed by that supplier's own terms, which may require arbitration elsewhere or impose shorter deadlines.

19.6 Time limit. Any claim against us must be brought within one (1) year after it arises, to the extent permitted by law.

19.7 Governing law. These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law principles. Subject to Section 19.2, the parties consent to the exclusive jurisdiction of the state and federal courts located in Maryland.

20. General Provisions

• Entire agreement. These Terms, your booking confirmation and invoice, our Privacy Policy, and applicable supplier terms constitute the entire agreement between us.
• Changes. We may update these Terms by posting a revised version with a new "Last Updated" date. The version in effect when you booked governs that booking.
• Severability. If any provision is unenforceable, it will be modified to the minimum extent necessary and the remainder stays in force.
• No waiver. Failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign your booking except as a supplier's terms expressly permit.
• Notices. Notices to us must be sent to the contact details in Section 21. Notices to you may be sent to the email on your booking.
• Headings. For convenience only; they do not affect interpretation.

21. Contact